With practitioner burnout becoming a concerning reality and the nature of our work constantly changing, encouraging continuous learning is critical if we are to build resilient teams and individuals prepared for the future.

At the recent EACD Summit in Brussels, communication leaders from Iron Mountain and ISS joined forces with the Kademy team to discuss strategies for strengthening a culture of learning within their teams. Here we delve into the insights shared and explore practical steps to cultivate resilience and agility through learning.

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Understand the interplay of agility and resilience

Agility and resilience are closely intertwined. Agile communication teams, characterised by adaptability and responsiveness, excel in managing shifting business priorities, tight deadlines, and unpredictable events. Such teams build resilience by not only navigating through challenging experiences but through learning and growing from setbacks while collaborating effectively with others.

However, it is crucial to avoid overlooking the toll that agility can take on teams. Without providing opportunities for reflection and decompression, agile working can lead to burnout.

What Kademy data tells us about team learning

To develop a culture of learning, it is important to recognise that every member of your team has unique strengths and experiences. We’ve gathered over 1,000 data sets from global communication teams through our skills assessment tool, providing valuable insights into individual and team profiles across 16 defined communication skills and competencies. Our data reveals that communicators progress along a predictable path of development, from entry-level competencies to business expertise.

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However, despite their tenure, approximately 50% of even the most experienced communicators may not possess the necessary advanced skills related to resilience. Strategic and critical thinking, coaching and relationship building, problem-solving, and influence and negotiation are the competencies that drive flexibility and resilience. Newer team members may also require learning opportunities to become adept at understanding people and businesses.

Recognise individual paths and preferences

It is crucial to acknowledge that not every team member aspires to progress along the entire skills spectrum, nor is it always necessary for them to do so. People have different strengths and passions, and some may never excel in people or business expertise. This does not imply failure; it is up to you as a leader to determine whether your team has the right mix of skills and passions to meet your organisation’s needs.

Understand who you’ve got on the bench

To foster a culture of learning, it is essential to unpack where your team stands in terms of skills and competencies. By identifying your team’s strengths and areas for improvement you can establish a starting baseline. The Kademy skills assessment serves as a foundation for designing personalised learning paths for each team member, recognising that every individual and team is unique.


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Embracing the fluidity of learning

Avoid approaching learning as a tick-box exercise and recognise that capability development encompasses a wide range of experiences, both formal and informal. Valuable learning opportunities can arise from unplanned moments, such as water cooler conversations that provide new perspectives. By embracing diverse avenues of learning, you can ensure that your team continuously evolves and adapts.

Formal to informal learning opportunities

This is why Kademy training is designed to be experienced over a number of weeks and combines self-paced study with live, interactive workshops, giving communicators the chance to combine formal training with on-the-job practice.

Preparing for tomorrow, today

The dynamic nature of today’s workplace means that, what was considered outstanding performance yesterday, may not be the case today. By instilling a growth mindset and cultivating curiosity, you can encourage your team to be proactive in exploring potential disruptions, opportunities for improvement, and emerging innovations, making the process of aligning your team’s skills and competencies with the changing demands of the industry more straightforward.


Kademy partners with communication leaders to drive high-performance communication and to position your function as a strategic partner to the business.

Interested to find out what skills you have “on the bench?” Get in touch to find out more about Kademy’s skills assessment and our skills benchmarking report.